ERP /CRM SOLUTIONS

Gainwell Resources is expert in designing ERP solutions to meet the diverse requirements of any organization, allowing them to efficiently manage their operations from Point-of-Sales, customer order capture to product sourcing, replenishments, purchasing and warranty support.

Gainwell Resources has the capacity to support you as you turn your company into an e-business. We help you define and plan your strategy, design, integrate and deploy the planned development of your information system, and improve your internal processes and relations with your partners. The development of your information system requires a wide range of high value-added services involving functions, organization and technical aspects.

The technical expertise required to implement these solutions in the environments based on SAP software, Oracle Applications, Oracle databases (relational and multidimensional), PTC's and in Unix, Linux, Windows/Windows NT environments. This expertise is supported by partnerships in technology, benchmarking, configuration and installation with hardware producers: HP, IBM, Sun and Intel

Gainwell Resources has proven functional expertise in implementing the various processes covered by the functions of applicative solutions, based either on software packages or specific solutions: financial management, production, purchasing, logistics, customer relations, projects sales and reporting.

CRM Solutions

Gainwell Resources demonstrates interwoven powers CRM applications with mission critical and intelligent content handling, ensuring consistency across every customer. Gainwell Resources has helped strengthening selling of goods and services, and maximizing the effectiveness and efficiency of customer care.

Improve customer satisfaction by enabling highly personalized information. Enable cost cutting in support costs by delivering low-cost, online customer self-service reduce production costs by ensuring that timely and relevant information is available across all enterprise applications. Increase agent productivity by enabling them to find information quickly and easily automating the responses and facilities.

Do you need to increase customer satisfaction and loyalty? Employ pre- and post-sale support. All you have to do is start putting that information to work. That's where Gainwell Resources comes in. We knowledge-enable your customer relationship management processes at the point of contact with your customers, whether they're talking to a support representative or accessing your self-service help site.

Gainwell Resources builds CRM applications and implements and lets you to:

• Maximize the value of every customer interaction.

• Give customers a personalized, reliable and rewarding experience in every contact.

• Collect, capture, process, and deploy customer information.

• Supports multiple channels of communications with customers.

• Interactive Email Management.

Provide Multi-Project Functionality as Contact Center Outsourcers.

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